{"id":864,"date":"2025-10-25T11:24:07","date_gmt":"2025-10-25T11:24:07","guid":{"rendered":"https:\/\/goofy-panini.23-88-79-82.plesk.page\/?page_id=864"},"modified":"2025-10-25T11:32:18","modified_gmt":"2025-10-25T11:32:18","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/goofy-panini.23-88-79-82.plesk.page\/index.php\/shipping-policy\/","title":{"rendered":"Shipping Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"864\" class=\"elementor elementor-864\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2fbd5e6 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"2fbd5e6\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ae82ae2 elementor-widget elementor-widget-heading\" data-id=\"ae82ae2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return Policy <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6612914 elementor-widget elementor-widget-text-editor\" data-id=\"6612914\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"391\" data-end=\"631\">Thank you for shopping with <strong data-start=\"419\" data-end=\"432\">Seralight<\/strong>. We ship our products worldwide and strive to provide reliable and timely delivery to all of our customers.<br data-start=\"540\" data-end=\"543\" \/>Please read this policy carefully to understand how your order is processed and shipped.<\/p><h2 data-start=\"638\" data-end=\"696\"><strong data-start=\"641\" data-end=\"696\">Why Is My Order Being Shipped in Multiple Packages?<\/strong><\/h2><p data-start=\"697\" data-end=\"826\">If your order contains more than one item, it\u2019s possible that each product will be shipped separately.<br data-start=\"799\" data-end=\"802\" \/>This can happen because:<\/p><ul data-start=\"827\" data-end=\"1039\"><li data-start=\"827\" data-end=\"917\"><p data-start=\"829\" data-end=\"917\">Some items are stored in different international warehouses to ensure faster delivery.<\/p><\/li><li data-start=\"918\" data-end=\"1039\"><p data-start=\"920\" data-end=\"1039\">Certain products may be temporarily on backorder or in high demand, so we ship available items first to avoid delays.<\/p><\/li><\/ul><p data-start=\"1041\" data-end=\"1111\">You will always receive tracking information for each package shipped.<\/p><h2 data-start=\"1118\" data-end=\"1154\"><strong data-start=\"1121\" data-end=\"1154\">When Will I Receive My Order?<\/strong><\/h2><p data-start=\"1155\" data-end=\"1302\">Orders are processed and shipped directly from our network of <strong data-start=\"1217\" data-end=\"1258\">domestic and international warehouses<\/strong>.<br data-start=\"1259\" data-end=\"1262\" \/>Estimated delivery times are as follows:<\/p><ul data-start=\"1304\" data-end=\"1428\"><li data-start=\"1304\" data-end=\"1345\"><p data-start=\"1306\" data-end=\"1345\"><strong data-start=\"1306\" data-end=\"1324\">United States:<\/strong> 7\u201314 business days<\/p><\/li><li data-start=\"1346\" data-end=\"1381\"><p data-start=\"1348\" data-end=\"1381\"><strong data-start=\"1348\" data-end=\"1359\">Europe:<\/strong> 10\u201320 business days<\/p><\/li><li data-start=\"1382\" data-end=\"1428\"><p data-start=\"1384\" data-end=\"1428\"><strong data-start=\"1384\" data-end=\"1406\">Rest of the world:<\/strong> 10\u201325 business days<\/p><\/li><\/ul><p data-start=\"1430\" data-end=\"1639\">Please note that these are <strong data-start=\"1457\" data-end=\"1485\">estimated delivery times<\/strong> and may vary depending on your location, customs procedures, or carrier delays.<br data-start=\"1565\" data-end=\"1568\" \/>You will receive a tracking number once your order has been dispatched.<\/p><h2 data-start=\"1646\" data-end=\"1674\"><strong data-start=\"1649\" data-end=\"1674\">Order Processing Time<\/strong><\/h2><p data-start=\"1675\" data-end=\"1862\">All orders are typically processed within <strong data-start=\"1717\" data-end=\"1738\">1\u20133 business days<\/strong> (excluding weekends and holidays).<br data-start=\"1773\" data-end=\"1776\" \/>During peak seasons or promotional periods, processing times may take slightly longer.<\/p><h2 data-start=\"1869\" data-end=\"1906\"><strong data-start=\"1872\" data-end=\"1906\">Lost, Delayed, or Stuck Orders<\/strong><\/h2><p data-start=\"1907\" data-end=\"2031\">All orders include <strong data-start=\"1926\" data-end=\"1959\">insured shipping and handling<\/strong>.<br data-start=\"1960\" data-end=\"1963\" \/>If your package is lost in transit, delayed, or returned by customs:<\/p><ul data-start=\"2032\" data-end=\"2171\"><li data-start=\"2032\" data-end=\"2073\"><p data-start=\"2034\" data-end=\"2073\">Contact us at <strong data-start=\"2048\" data-end=\"2070\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2050\" data-end=\"2068\">info@seralight.com<\/a><\/strong>.<\/p><\/li><li data-start=\"2074\" data-end=\"2171\"><p data-start=\"2076\" data-end=\"2171\">We\u2019ll investigate and, when applicable, <strong data-start=\"2116\" data-end=\"2146\">send a replacement package<\/strong> at no additional cost.<\/p><\/li><\/ul><p data-start=\"2173\" data-end=\"2314\">Please note that postal service delays and customs inspections are beyond our control, but we will always do our best to assist you promptly.<\/p><h2 data-start=\"2321\" data-end=\"2354\"><strong data-start=\"2324\" data-end=\"2354\">Customs, Duties, and Taxes<\/strong><\/h2><p data-start=\"2355\" data-end=\"2555\">All product prices displayed on our website are <strong data-start=\"2403\" data-end=\"2422\">tax-free in USD<\/strong>.<br data-start=\"2423\" data-end=\"2426\" \/>Depending on your country\u2019s laws, <strong data-start=\"2460\" data-end=\"2502\">import duties, taxes, and customs fees<\/strong> may apply once your order reaches its destination.<\/p><p data-start=\"2557\" data-end=\"2674\">These charges are determined by your local customs office and are <strong data-start=\"2623\" data-end=\"2671\">not included in our prices or shipping costs<\/strong>.<\/p><ul data-start=\"2675\" data-end=\"2857\"><li data-start=\"2675\" data-end=\"2754\"><p data-start=\"2677\" data-end=\"2754\">Customers are responsible for paying any applicable customs or import fees.<\/p><\/li><li data-start=\"2755\" data-end=\"2857\"><p data-start=\"2757\" data-end=\"2857\">Seralight is <strong data-start=\"2770\" data-end=\"2789\">not responsible<\/strong> for customs delays or additional charges imposed in your country.<\/p><\/li><\/ul><p data-start=\"2859\" data-end=\"2951\">For details on customs policies in your region, please contact your local customs authority.<\/p><h2 data-start=\"2958\" data-end=\"2984\"><strong data-start=\"2961\" data-end=\"2984\">Tracking Your Order<\/strong><\/h2><p data-start=\"2985\" data-end=\"3164\">Once your order is shipped, you will receive an email containing your <strong data-start=\"3055\" data-end=\"3091\">tracking number and courier link<\/strong>.<br data-start=\"3092\" data-end=\"3095\" \/>Tracking updates may take 1\u20133 business days to appear after shipment.<\/p><h2 data-start=\"3171\" data-end=\"3193\"><strong data-start=\"3174\" data-end=\"3193\">Important Notes<\/strong><\/h2><ul data-start=\"3194\" data-end=\"3529\"><li data-start=\"3194\" data-end=\"3275\"><p data-start=\"3196\" data-end=\"3275\">Delivery times are estimates and may vary due to factors outside our control.<\/p><\/li><li data-start=\"3276\" data-end=\"3374\"><p data-start=\"3278\" data-end=\"3374\">We are not responsible for delays caused by weather, natural disasters, or postal disruptions.<\/p><\/li><li data-start=\"3375\" data-end=\"3529\"><p data-start=\"3377\" data-end=\"3529\">Please ensure all shipping details are correct at checkout. Seralight cannot refund or reship orders due to incorrect addresses provided by customers.<\/p><\/li><\/ul><h2 data-start=\"3536\" data-end=\"3553\"><strong data-start=\"3539\" data-end=\"3553\">Contact Us<\/strong><\/h2><p data-start=\"3554\" data-end=\"3745\">If you have any questions regarding your shipment or need help tracking your package, please contact our support team:<br data-start=\"3672\" data-end=\"3675\" \/>\ud83d\udce7 <strong data-start=\"3678\" data-end=\"3688\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3689\" data-end=\"3707\">info@seralight.com<\/a><br data-start=\"3707\" data-end=\"3710\" \/>\ud83c\udf0d <strong data-start=\"3713\" data-end=\"3725\">Website:<\/strong> <a class=\"decorated-link cursor-pointer\" target=\"_new\" rel=\"noopener\" data-start=\"3726\" data-end=\"3743\">www.seralight.com<\/a><\/p><blockquote data-start=\"3747\" data-end=\"3828\"><p data-start=\"3749\" data-end=\"3828\"><strong data-start=\"3749\" data-end=\"3762\">Seralight<\/strong> \u2014 delivering calm, beauty, and light to homes around the world.<\/p><\/blockquote>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return Policy Thank you for shopping with Seralight. We ship our products worldwide and strive to provide reliable and timely delivery to all of our customers.Please read this policy carefully to understand how your order is processed and shipped. Why Is My Order Being Shipped in Multiple Packages? If your order contains more than one item, it\u2019s possible that each product will be shipped separately.This can happen because: Some items are stored in different international warehouses to ensure faster delivery. Certain products may be temporarily on backorder or in high demand, so we ship available items first to avoid delays. You will always receive tracking information for each package shipped. When Will I Receive My Order? Orders are processed and shipped directly from our network of domestic and international warehouses.Estimated delivery times are as follows: United States: 7\u201314 business days Europe: 10\u201320 business days Rest of the world: 10\u201325 business days Please note that these are estimated delivery times and may vary depending on your location, customs procedures, or carrier delays.You will receive a tracking number once your order has been dispatched. Order Processing Time All orders are typically processed within 1\u20133 business days (excluding weekends and holidays).During peak seasons or promotional periods, processing times may take slightly longer. Lost, Delayed, or Stuck Orders All orders include insured shipping and handling.If your package is lost in transit, delayed, or returned by customs: Contact us at info@seralight.com. We\u2019ll investigate and, when applicable, send a replacement package at no additional cost. Please note that postal service delays and customs inspections are beyond our control, but we will always do our best to assist you promptly. Customs, Duties, and Taxes All product prices displayed on our website are tax-free in USD.Depending on your country\u2019s laws, import duties, taxes, and customs fees may apply once your order reaches its destination. These charges are determined by your local customs office and are not included in our prices or shipping costs. Customers are responsible for paying any applicable customs or import fees. Seralight is not responsible for customs delays or additional charges imposed in your country. For details on customs policies in your region, please contact your local customs authority. Tracking Your Order Once your order is shipped, you will receive an email containing your tracking number and courier link.Tracking updates may take 1\u20133 business days to appear after shipment. Important Notes Delivery times are estimates and may vary due to factors outside our control. We are not responsible for delays caused by weather, natural disasters, or postal disruptions. Please ensure all shipping details are correct at checkout. Seralight cannot refund or reship orders due to incorrect addresses provided by customers. Contact Us If you have any questions regarding your shipment or need help tracking your package, please contact our support team:\ud83d\udce7 Email: info@seralight.com\ud83c\udf0d Website: www.seralight.com Seralight \u2014 delivering calm, beauty, and light to homes around the world.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_eb_attr":"","site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-864","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/goofy-panini.23-88-79-82.plesk.page\/index.php\/wp-json\/wp\/v2\/pages\/864","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/goofy-panini.23-88-79-82.plesk.page\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/goofy-panini.23-88-79-82.plesk.page\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/goofy-panini.23-88-79-82.plesk.page\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/goofy-panini.23-88-79-82.plesk.page\/index.php\/wp-json\/wp\/v2\/comments?post=864"}],"version-history":[{"count":4,"href":"https:\/\/goofy-panini.23-88-79-82.plesk.page\/index.php\/wp-json\/wp\/v2\/pages\/864\/revisions"}],"predecessor-version":[{"id":868,"href":"https:\/\/goofy-panini.23-88-79-82.plesk.page\/index.php\/wp-json\/wp\/v2\/pages\/864\/revisions\/868"}],"wp:attachment":[{"href":"https:\/\/goofy-panini.23-88-79-82.plesk.page\/index.php\/wp-json\/wp\/v2\/media?parent=864"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}