{"id":15,"date":"2025-10-25T11:05:54","date_gmt":"2025-10-25T11:05:54","guid":{"rendered":"https:\/\/goofy-panini.23-88-79-82.plesk.page\/?page_id=15"},"modified":"2025-10-25T11:14:25","modified_gmt":"2025-10-25T11:14:25","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/goofy-panini.23-88-79-82.plesk.page\/index.php\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"15\" class=\"elementor elementor-15\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2fbd5e6 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"2fbd5e6\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ae82ae2 elementor-widget elementor-widget-heading\" data-id=\"ae82ae2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Refund Policy <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6612914 elementor-widget elementor-widget-text-editor\" data-id=\"6612914\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"423\" data-end=\"676\">At Seralight, we take pride in the quality of our products and want you to love every purchase.<br data-start=\"518\" data-end=\"521\" \/>If for any reason you are not satisfied with your order, we\u2019re here to help.<br data-start=\"597\" data-end=\"600\" \/>Please read our refund and return policy carefully before making a purchase.<\/p>\n<h2 data-start=\"683\" data-end=\"708\"><strong data-start=\"686\" data-end=\"708\">Damages and Issues<\/strong><\/h2>\n<p data-start=\"709\" data-end=\"804\">Please inspect your order upon arrival and contact us immediately at <strong data-start=\"778\" data-end=\"800\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"780\" data-end=\"798\">info@seralight.com<\/a><\/strong> if:<\/p>\n<ul data-start=\"805\" data-end=\"881\">\n<li data-start=\"805\" data-end=\"845\">\n<p data-start=\"807\" data-end=\"845\">The item is defective or damaged, or<\/p>\n<\/li>\n<li data-start=\"846\" data-end=\"881\">\n<p data-start=\"848\" data-end=\"881\">You received the wrong product.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"883\" data-end=\"1021\">We\u2019ll evaluate the issue and do our best to make it right \u2014 either through a replacement, exchange, or refund, depending on the situation.<\/p>\n<h2 data-start=\"1028\" data-end=\"1058\"><strong data-start=\"1031\" data-end=\"1058\">Returns and Eligibility<\/strong><\/h2>\n<p data-start=\"1059\" data-end=\"1087\">To be eligible for a return:<\/p>\n<ul data-start=\"1088\" data-end=\"1247\">\n<li data-start=\"1088\" data-end=\"1194\">\n<p data-start=\"1090\" data-end=\"1194\">The item must be unused, in its original packaging, and in the same condition as when you received it.<\/p>\n<\/li>\n<li data-start=\"1195\" data-end=\"1247\">\n<p data-start=\"1197\" data-end=\"1247\">You must provide a receipt or proof of purchase.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1249\" data-end=\"1400\">If 14 days have passed since delivery (for EU customers) or 30 days (for all other countries), unfortunately, we can\u2019t offer a full refund or exchange.<\/p>\n<h2 data-start=\"1407\" data-end=\"1447\"><strong data-start=\"1410\" data-end=\"1447\">Exceptions \/ Non-returnable Items<\/strong><\/h2>\n<p data-start=\"1448\" data-end=\"1492\">Certain items cannot be returned, including:<\/p>\n<ul data-start=\"1493\" data-end=\"1645\">\n<li data-start=\"1493\" data-end=\"1528\">\n<p data-start=\"1495\" data-end=\"1528\">Custom or personalized products<\/p>\n<\/li>\n<li data-start=\"1529\" data-end=\"1564\">\n<p data-start=\"1531\" data-end=\"1564\">Sale items or promotional goods<\/p>\n<\/li>\n<li data-start=\"1565\" data-end=\"1579\">\n<p data-start=\"1567\" data-end=\"1579\">Gift cards<\/p>\n<\/li>\n<li data-start=\"1580\" data-end=\"1645\">\n<p data-start=\"1582\" data-end=\"1645\">Items that have been used, altered, or damaged after delivery<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1647\" data-end=\"1714\">Please contact us before returning any item to confirm eligibility.<\/p>\n<h2 data-start=\"1721\" data-end=\"1737\"><strong data-start=\"1724\" data-end=\"1737\">Exchanges<\/strong><\/h2>\n<p data-start=\"1738\" data-end=\"1928\">If you wish to exchange an item, the fastest way is to return the original product first.<br data-start=\"1827\" data-end=\"1830\" \/>Once your return is approved and processed, you can place a new order for the replacement product.<\/p>\n<h2 data-start=\"1935\" data-end=\"1982\"><strong data-start=\"1938\" data-end=\"1982\">European Union 14-Day Cooling-Off Period<\/strong><\/h2>\n<p data-start=\"1983\" data-end=\"2180\">If your order was shipped to a country in the <strong data-start=\"2029\" data-end=\"2047\">European Union<\/strong>, you have the right to cancel or return your purchase within 14 days, for any reason and without justification.<br data-start=\"2159\" data-end=\"2162\" \/>Your item must be:<\/p>\n<ul data-start=\"2181\" data-end=\"2325\">\n<li data-start=\"2181\" data-end=\"2221\">\n<p data-start=\"2183\" data-end=\"2221\">Unused and in its original packaging<\/p>\n<\/li>\n<li data-start=\"2222\" data-end=\"2288\">\n<p data-start=\"2224\" data-end=\"2288\">Returned with all included accessories, manuals, or components<\/p>\n<\/li>\n<li data-start=\"2289\" data-end=\"2325\">\n<p data-start=\"2291\" data-end=\"2325\">Accompanied by proof of purchase<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2327\" data-end=\"2473\">Shipping costs for returning an item are the customer\u2019s responsibility unless the return is due to our mistake (e.g., defective or wrong product).<\/p>\n<h2 data-start=\"2480\" data-end=\"2494\"><strong data-start=\"2483\" data-end=\"2494\">Refunds<\/strong><\/h2>\n<p data-start=\"2495\" data-end=\"2718\">Once we receive and inspect your return, we\u2019ll notify you by email regarding the status of your refund.<br data-start=\"2598\" data-end=\"2601\" \/>If approved, a refund will be issued automatically to your <strong data-start=\"2660\" data-end=\"2687\">original payment method<\/strong> within <strong data-start=\"2695\" data-end=\"2715\">10 business days<\/strong>.<\/p>\n<p data-start=\"2720\" data-end=\"2732\">Please note:<\/p>\n<ul data-start=\"2733\" data-end=\"2943\">\n<li data-start=\"2733\" data-end=\"2818\">\n<p data-start=\"2735\" data-end=\"2818\">Your bank or credit card provider may take additional time to process the refund.<\/p>\n<\/li>\n<li data-start=\"2819\" data-end=\"2943\">\n<p data-start=\"2821\" data-end=\"2943\">If more than <strong data-start=\"2834\" data-end=\"2854\">15 business days<\/strong> have passed since your refund was approved, please contact us at <strong data-start=\"2920\" data-end=\"2942\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2922\" data-end=\"2940\">info@seralight.com<\/a><\/strong>.<\/p>\n<\/li>\n<\/ul>\n<h2 data-start=\"2950\" data-end=\"2977\"><strong data-start=\"2953\" data-end=\"2977\">International Orders<\/strong><\/h2>\n<p data-start=\"2978\" data-end=\"3198\">For orders shipped outside the EU, please note that return shipping costs, import duties, or customs fees are non-refundable.<br data-start=\"3103\" data-end=\"3106\" \/>Seralight is not responsible for items lost or damaged during international return shipping.<\/p>\n<h2 data-start=\"3205\" data-end=\"3231\"><strong data-start=\"3208\" data-end=\"3231\">Buy with Confidence<\/strong><\/h2>\n<p data-start=\"3232\" data-end=\"3489\">At Seralight, every product is <strong data-start=\"3263\" data-end=\"3304\">quality-tested and carefully packaged<\/strong> before shipping.<br data-start=\"3321\" data-end=\"3324\" \/>We\u2019re committed to providing not only premium lighting but also <strong data-start=\"3388\" data-end=\"3420\">exceptional customer service<\/strong> \u2014 so you can shop with peace of mind, wherever you are in the world.<\/p>\n<h3 data-start=\"3496\" data-end=\"3514\"><strong data-start=\"3500\" data-end=\"3514\">Contact Us<\/strong><\/h3>\n<p data-start=\"3515\" data-end=\"3657\">If you have any questions about our refund policy, please contact us:<br data-start=\"3584\" data-end=\"3587\" \/>\ud83d\udce7 <strong data-start=\"3590\" data-end=\"3600\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3601\" data-end=\"3619\">info@seralight.com<\/a><br data-start=\"3619\" data-end=\"3622\" \/>\ud83c\udf0d <strong data-start=\"3625\" data-end=\"3637\">Website:<\/strong> <a class=\"decorated-link cursor-pointer\" target=\"_new\" rel=\"noopener\" data-start=\"3638\" data-end=\"3655\">www.seralight.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Refund Policy At Seralight, we take pride in the quality of our products and want you to love every purchase.If for any reason you are not satisfied with your order, we\u2019re here to help.Please read our refund and return policy carefully before making a purchase. Damages and Issues Please inspect your order upon arrival and contact us immediately at info@seralight.com if: The item is defective or damaged, or You received the wrong product. We\u2019ll evaluate the issue and do our best to make it right \u2014 either through a replacement, exchange, or refund, depending on the situation. Returns and Eligibility To be eligible for a return: The item must be unused, in its original packaging, and in the same condition as when you received it. You must provide a receipt or proof of purchase. If 14 days have passed since delivery (for EU customers) or 30 days (for all other countries), unfortunately, we can\u2019t offer a full refund or exchange. Exceptions \/ Non-returnable Items Certain items cannot be returned, including: Custom or personalized products Sale items or promotional goods Gift cards Items that have been used, altered, or damaged after delivery Please contact us before returning any item to confirm eligibility. Exchanges If you wish to exchange an item, the fastest way is to return the original product first.Once your return is approved and processed, you can place a new order for the replacement product. European Union 14-Day Cooling-Off Period If your order was shipped to a country in the European Union, you have the right to cancel or return your purchase within 14 days, for any reason and without justification.Your item must be: Unused and in its original packaging Returned with all included accessories, manuals, or components Accompanied by proof of purchase Shipping costs for returning an item are the customer\u2019s responsibility unless the return is due to our mistake (e.g., defective or wrong product). Refunds Once we receive and inspect your return, we\u2019ll notify you by email regarding the status of your refund.If approved, a refund will be issued automatically to your original payment method within 10 business days. Please note: Your bank or credit card provider may take additional time to process the refund. If more than 15 business days have passed since your refund was approved, please contact us at info@seralight.com. International Orders For orders shipped outside the EU, please note that return shipping costs, import duties, or customs fees are non-refundable.Seralight is not responsible for items lost or damaged during international return shipping. Buy with Confidence At Seralight, every product is quality-tested and carefully packaged before shipping.We\u2019re committed to providing not only premium lighting but also exceptional customer service \u2014 so you can shop with peace of mind, wherever you are in the world. Contact Us If you have any questions about our refund policy, please contact us:\ud83d\udce7 Email: info@seralight.com\ud83c\udf0d Website: www.seralight.com<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_eb_attr":"","site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-15","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/goofy-panini.23-88-79-82.plesk.page\/index.php\/wp-json\/wp\/v2\/pages\/15","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/goofy-panini.23-88-79-82.plesk.page\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/goofy-panini.23-88-79-82.plesk.page\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/goofy-panini.23-88-79-82.plesk.page\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/goofy-panini.23-88-79-82.plesk.page\/index.php\/wp-json\/wp\/v2\/comments?post=15"}],"version-history":[{"count":5,"href":"https:\/\/goofy-panini.23-88-79-82.plesk.page\/index.php\/wp-json\/wp\/v2\/pages\/15\/revisions"}],"predecessor-version":[{"id":857,"href":"https:\/\/goofy-panini.23-88-79-82.plesk.page\/index.php\/wp-json\/wp\/v2\/pages\/15\/revisions\/857"}],"wp:attachment":[{"href":"https:\/\/goofy-panini.23-88-79-82.plesk.page\/index.php\/wp-json\/wp\/v2\/media?parent=15"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}