FAQs
When will my order be shipped?
All orders are processed within 1–3 business days after payment is confirmed. Once shipped, you’ll receive a tracking number via email so you can follow your package’s journey in real time.
How long does delivery take?
Our average delivery time is 8–20 business days, depending on your location and local postal services. Orders within Europe and the U.S. typically arrive faster, usually within 7–15 business days.
Why did I receive only part of my order?
To ensure faster delivery, we ship from multiple warehouses across the U.S., Europe, and Asia.
If you ordered multiple items, they may arrive in separate packages — don’t worry, the rest is on its way.
How do I track my order?
Once your order is dispatched, you’ll receive an email with a tracking link.
It may take 2–3 business days for tracking information to update after your parcel is handed over to the courier.
What if my order is delayed or lost?
We always do our best to ensure your order arrives on time.
If your tracking hasn’t updated in over 15 business days, or if your parcel seems lost, please contact us at info@seralight.com
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We’ll immediately look into the issue and help resolve it.