Thank you for shopping with Seralight. We ship our products worldwide and strive to provide reliable and timely delivery to all of our customers.
Please read this policy carefully to understand how your order is processed and shipped.

Why Is My Order Being Shipped in Multiple Packages?

If your order contains more than one item, it’s possible that each product will be shipped separately.
This can happen because:

• Some items are stored in different international warehouses to ensure faster delivery.

• Certain products may be temporarily on backorder or in high demand, so we ship available items first to avoid delays.

You will always receive tracking information for each package shipped.

When Will I Receive My Order?

Orders are processed and shipped directly from our network of domestic and international warehouses.
Estimated delivery times are as follows:

• United States: 7–14 business days

• Europe: 10–20 business days

• Rest of the world: 10–25 business days

Please note that these are estimated delivery times and may vary depending on your location, customs procedures, or carrier delays.
You will receive a tracking number once your order has been dispatched.

Order Processing Time

All orders are typically processed within 1–3 business days (excluding weekends and holidays).
During peak seasons or promotional periods, processing times may take slightly longer.

Lost, Delayed, or Stuck Orders

All orders include insured shipping and handling.
If your package is lost in transit, delayed, or returned by customs:

• Contact us at info@seralight.com.

• We’ll investigate and, when applicable, send a replacement package at no additional cost.

Please note that postal service delays and customs inspections are beyond our control, but we will always do our best to assist you promptly.

Customs, Duties, and Taxes

All product prices displayed on our website are tax-free in USD.
Depending on your country’s laws, import duties, taxes, and customs fees may apply once your order reaches its destination.

These charges are determined by your local customs office and are not included in our prices or shipping costs.

• Customers are responsible for paying any applicable customs or import fees.

• Seralight is not responsible for customs delays or additional charges imposed in your country.

For details on customs policies in your region, please contact your local customs authority.

Tracking Your Order

Once your order is shipped, you will receive an email containing your tracking number and courier link.
Tracking updates may take 1–3 business days to appear after shipment.

Important Notes

• Delivery times are estimates and may vary due to factors outside our control.

• We are not responsible for delays caused by weather, natural disasters, or postal disruptions.

• Please ensure all shipping details are correct at checkout. Seralight cannot refund or reship orders due to incorrect addresses provided by customers.

Contact Us

If you have any questions regarding your shipment or need help tracking your package, please contact our support team:
📧 Email: info@seralight.com
🌍 Website: www.seralight.com

Seralight — delivering calm, beauty, and light to homes around the world.