At Seralight, we take pride in the quality of our products and want you to love every purchase.
If for any reason you are not satisfied with your order, we’re here to help.
Please read our refund and return policy carefully before making a purchase.

Damages and Issues

Please inspect your order upon arrival and contact us immediately at info@seralight.com if:

• The item is defective or damaged, or

• You received the wrong product.

We’ll evaluate the issue and do our best to make it right — either through a replacement, exchange, or refund, depending on the situation.

Returns and Eligibility

To be eligible for a return:

• The item must be unused, in its original packaging, and in the same condition as when you received it.

• You must provide a receipt or proof of purchase.

If 14 days have passed since delivery (for EU customers) or 30 days (for all other countries), unfortunately, we can’t offer a full refund or exchange.

Exceptions / Non-returnable Items

Certain items cannot be returned, including:

• Custom or personalized products

• Sale items or promotional goods

• Gift cards

• Items that have been used, altered, or damaged after delivery

Please contact us before returning any item to confirm eligibility.

Exchanges

If you wish to exchange an item, the fastest way is to return the original product first.
Once your return is approved and processed, you can place a new order for the replacement product.

European Union 14-Day Cooling-Off Period

If your order was shipped to a country in the European Union, you have the right to cancel or return your purchase within 14 days, for any reason and without justification.
Your item must be:

• Unused and in its original packaging

• Returned with all included accessories, manuals, or components

• Accompanied by proof of purchase

Shipping costs for returning an item are the customer’s responsibility unless the return is due to our mistake (e.g., defective or wrong product).

Refunds

Once we receive and inspect your return, we’ll notify you by email regarding the status of your refund.
If approved, a refund will be issued automatically to your original payment method within 10 business days.

Please note:

• Your bank or credit card provider may take additional time to process the refund.

• If more than 15 business days have passed since your refund was approved, please contact us at info@seralight.com.

International Orders

For orders shipped outside the EU, please note that return shipping costs, import duties, or customs fees are non-refundable.
Seralight is not responsible for items lost or damaged during international return shipping.

Buy with Confidence

At Seralight, every product is quality-tested and carefully packaged before shipping.
We’re committed to providing not only premium lighting but also exceptional customer service — so you can shop with peace of mind, wherever you are in the world.

Contact Us

If you have any questions about our refund policy, please contact us:
📧 Email: info@seralight.com
🌍 Website: www.seralight.com